Frequently Asked Questions
How do I make or change an appointment?
With our online appointment manager you can confidentially set up your appointment with
If you would prefer to talk with your counselor first, you can call 972-548-7590 and he or she will assist you in setting up your appointment.
What do I need before my first appointment?
After making your appointment, your counselor will contact you to provide you with any forms you need to complete prior to your first visit.
Can I use my insurance?
The counselors at A Sheltering Tree are on many insurance panels, and they will try to assist you in using your insurance’s mental health benefits. You will be responsible for fees meeting your deductible and for your co-payments.
What if I don't have insurance?
The initial session is $165.00 for a 50 minute session. All following sessions are $135.00. Fees for group sessions vary.
How can I make payments?
You can pay using cash, check, or credit card.
How often will I need to come?
This is a decision for you to make individually, but it is normally recommended that you begin with weekly sessions. As you progress, these sessions can be spaced out further and further until you are ready to terminate your therapy.
How often will I need to come?
This is a decision for you to make individually, but it is normally recommended that you begin with weekly sessions. As you progress, these sessions can be spaced out further and further until you are ready to terminate your therapy.
What is the cancellation policy?
When you make an appointment, that time is set aside for you. Therefore, if you find that you are unable to attend, it is your responsibility to let your counselor know 24 hours in advance that you would like to cancel the appointment. You can do this by accessing their schedule through their online appointment manager if it is more than 24 hours in advance. If it is less than 24 hours, you must call 972-548-7590 and leave a message. You will be charged $67.50 for late cancellations or no show appointments.
Are there evening or weekend hours?
You can see the counselors scheduled hours at the online appointment manager.